Recently, the company has been promoting the concept of "customer service", serving customers, the executive department and the next process. There are a lot of back offices that have a hard time understanding how "serving customers" can be done for them. Today I'll share an example of his company's finance department serving customers.

nanJingkappe electronic technology co., LTD. Has cooperated with our company for one order, the amount is 4080 yuan, which is the supplier of accessories. In early July, the foreign purchasing department submitted a copy of the invoice bookkeeping page of capes company and a tax return certificate of the lost VAT special invoice to the finance department. I see this invoice issue date is on May 11, 2016, the tax bureau certificate date is on June 28, 2016, understand that this invoice is lost, the card's company looking for revenue out of a certificate, prove that this piece of bill they did issue also pay taxes, date interval for almost two months, estimation is also for a long time in the middle. Since we are the customer and paid to kappe company, I returned the abnormal invoice to the forign purchasing department, because we could not verify the input tax, and the invoice date was no more than 180 days, they could find a way to re-issue.

We need to learn from the financial staff of kappe company, and the concept of "serving customers" will be applied throughout our work.